At Yokayo Veterinary Center, our goal is to provide the highest quality and most compassionate medical care with fair pricing. We will always strive to maintain a well-trained and empathetic hospital staff as we understand the strength of the human-animal bond. If you are looking for a collaborative environment that nurtures and encourages growth, apply! We are an equal opportunity employer that strives to create a welcoming environment for employees and patients alike.
ABOUT THE HOSPITAL We are always finding ways to advance our medicine and take the best care possible for all of our patients. Whether it's advanced dentistry, dermatology, or routine wellness exams, all of our Veterinarians are extremely talented and bring their own skill and specialty to the table!
SERVICES WE OFFER Digital general x-ray with Telemed consultations, Digital dental x-ray (newly purchased Logiq S7), K-Laser therapy, Endoscopy, Cryosurgery Basic and specialized dental instrumentation and supplies with a strong interest in routine dentistry, bonding, endodontics (root canals), guided tissue regeneration, and composite restorations.
ABOUT THE AREA Yokayo Veterinary Center is located in Ukiah, California nestled in a valley between mountain ranges. Ukiah offers many small-town restaurants and shops and is full of wonderful vineyards and wineries along with the UkiahBrewing company. Ukiah has a small-town feel yet offers anything you need regarding shopping centers, entertainment, and food! It’s a beautiful and peaceful town that is small enough that you will get to know your community and patients really well!
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem-solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran