As an ER practice manger, you will work closely with the hospital administrator and medical director to maintain a high performing team that provides excellent patient care and customer service. Areas of responsibility will include associate planning and development, financial management, hospital administration and patient care. Working as an ER practice manager will start you on your path to high-level management as you move through your career and open greater opportunities in the company.
As the ER Practice Manager, you will:
Partner with the Hospital Administrator and Medical Director to create and maintain a high performance, Clinician-driven culture within the hospital.
Serve as a champion of the unified mission and vision of BluePearl in all daily interactions, ensuring the hospital’s commitment to remarkable patient care and outstanding client service.
When not performing hospital administration or managerial duties, you are responsible for working on the hospital floor to perform the paraprofessional duties of a veterinary technician or client service associate.
Be present and accessible within the hospital(s) to ensure awareness of hospital climate.
Consistently assess the engagement level of associates; takes a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.
Address and drive timely resolution of concerns. Communicates with hospital administration, technician, and client services teams regarding status of resolutions.
Prepare and complete all required paperwork and reports for the hospital in a timely manner.
Train staff on the proper procedures of using equipment and ensures equipment is up to date on servicing.
Associate Planning and Development
Partners with Talent Acquisition to recruit, interview and hire new associates.
Partners with Learning & Training to ensure associates have role-appropriate training completed.
Ensures work schedules for all hospital associates are established and in alignment with operating plans.
Manages daily flows and delegation of hospital administration tasks.
Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.
Provides performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.
Maintains confidentiality of associate records.
Monitor hospital for potential violations and/or hazardous situations. Take corrective actions as needed.
Documents and reports accidents.
Partners with assigned P&O Business Partner to understand and ensure compliance with all applicable federal and local labor law proactively upon assumption of the position and on an ongoing basis as associate relations matters arise.
Responsible for adherence to daily and monthly banking procedures and petty cash account maintenance.
Works with doctors to prepare accurate estimates and determine policy when actual bill exceeds estimate.
Ensure appropriate inventory is available to practice high quality medicine and ensure expenses adhere to budget.
Makes recommendations to the Hospital Administrator for major equipment and supply purchases.
Follow up with accounts receivable and collection issues as appropriate.
Implements new pricing policies as directed by the medical director.
Participates in Vet Relations plans developed by Vet Relations Representative.
Assure high levels of client satisfaction by implementing and maintaining customer service standards.
Communicates protocols for safety and facility maintenance to appropriate associates. Relays information regarding need to repairs and/or maintenance of equipment, building and grounds.
Understands and ensures compliance with OSHA, DEA and FDA, and applicable state and local agencies.
Maintain professional environment in both the front and back office.
Review and approve the release of medical records.
Other related duties as assigned.
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, groundbreaking healthcare. As a member of Mars Petcare, by joining the BluePearl team you will have unlimited growth potential and endless opportunities. We offer health benefit package options, competitive compensation, flexible work schedules, and a positive, friendly work culture.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
About BluePearl Veterinary Partners
No two days are the same when you work at a BluePearl specialty and emergency pet hospital.Your experiences will be challenging – and inspiring – as you help pets in crisis. You’ll work on the leading edge of veterinary medicine, see the latest research in action, and elevate your skills in ways you never could at a traditional practice.As part of our skilled and compassionate team, you will support BluePearl veterinarians with all phases of patient examination and inpatient and outpatient care. This includes emergency cases, as well as specialty treatments and procedures for both in-patient and out-patient clients.Success is a shared endeavor at BluePearl. It’s our job to ensure that you receive continuing education and growth opportunities that will enhance your knowledge and enrich your career. When you join us, you will:Work in modern facilities with advanced technologies.Receive a yearly continuing education allowance.Learn from with the best veterinary teams in the nation.Be eligible for 90%-paid scholarships from Penn Foster, an AVMA-CVTEA accredited online school.Get free access to VetFolio and AtDove for online veterinary topics and RACE-approved continuing education.Use B...luePearl University, our in-house learning and professional development portal.Receive Veterinary Technician Specialist (VTS) mentorship and career support.Get free access to online CE from inudstry resources such as VetFolio and AtDoveDepending on your location, you will also have the chance to cross-train in specialty areas which may or may not include:Avian & Exotics MedicineBehavioral MedicineBlood BankCardiologyCritical CareDentistry & Oral SurgeryDermatologyDiagnostic ImagingEmergency MedicineHemodialysisIntegrative & AcupunctureInternal MedicineNeurologyOncologyOphthalmologyRadioiodine 1-131RehabilitationSurgery